Terms of Business & Website Terms

Last updated: 28 August 2026

1. About these terms

This page is provided so that prospective clients can understand how we work before making contact, and so that visitors to this website know the terms on which it is made available. Nothing on this page creates a client relationship between us. A relationship arises only once an engagement letter has been issued and accepted.

2. Who we are

RRH Advisory Limited is a company registered in England & Wales under company number 17283513, with its registered office at 88 Miswell Lane, Tring, England, HP23 4EX. References to “we”, “us” and “our” are to RRH Advisory Limited. References to “you” are to the client or, in sections 13 to 17, to the user of this website.

3. Accepting an engagement

Before we begin work we will:

• discuss what you need and confirm that we have the capacity and expertise to do it;
• issue a written proposal setting out the scope of the work and the fee;
• issue an engagement letter and schedules of services describing precisely what we will and will not do;
• complete the client due diligence checks required by law.

We are not obliged to accept an engagement, and we will decline where we do not have the relevant expertise, where there is a conflict of interest we cannot manage, or where we are unable to complete our legal checks.

Work outside the agreed scope will be discussed and agreed with you separately before it is undertaken. We will not carry out chargeable additional work without telling you first.

4. Our responsibilities

We will:

• carry out the agreed work with reasonable skill and care, and in accordance with applicable professional standards;
• allocate a named adviser to your business as your principal point of contact;
• respond to calls and emails received during business hours on the same working day, Monday to Friday, 09:00 to 18:00, excluding public holidays;
• arrange cover by a colleague familiar with your affairs when your adviser is unavailable;
• keep you informed of relevant filing deadlines applicable to the work we have agreed to carry out;
• tell you promptly if we become aware that we cannot meet an agreed deadline.

We are not responsible for advising on matters outside the agreed scope, and we do not undertake to keep you informed of changes in law or practice after an engagement ends. Unless expressly agreed in writing, our work does not constitute an audit and cannot be relied upon to detect fraud, error or irregularity.

We are not authorised by the Financial Conduct Authority and do not provide regulated investment, insurance or credit advice. Where a matter requires such advice, we will say so and can, if you wish, refer you to an appropriately authorised firm.

5. Your responsibilities

Our work depends on the completeness and accuracy of what you provide. You remain legally responsible for your own records, returns and filings, and for the accuracy of the information given to us. You agree to:

• provide complete, accurate and timely information, and to tell us if anything previously supplied was wrong or has changed;
• maintain adequate accounting records as required by law;
• review documents we prepare for you, and to raise questions before approving them;
• approve returns and accounts before we submit them, since we cannot file without your authority;
• tell us promptly about significant events affecting the business, such as a new funding arrangement, an acquisition, a change of directors or ownership, or contact from HMRC;
• keep your contact details and authorisations up to date.

Where information is provided late, we will use reasonable endeavours to meet the relevant deadline but cannot guarantee it, and we are not liable for penalties or interest arising from delay on your part.

6. Fees and payment

• Fees are agreed in advance and, for ongoing services, are normally charged as a fixed monthly amount.
• Fees reflect the scope agreed. If the volume or complexity of the work changes materially, we will discuss a revised fee with you rather than adjusting it without notice.
• One-off advisory work is quoted separately before it begins.
• Invoices are payable within the period stated on the invoice. Where sums remain unpaid, we reserve the right to charge interest and to suspend work, having first given you notice.
• Fees are exclusive of VAT, which is added where applicable, and exclude third-party disbursements such as Companies House filing fees, which are notified to you.
• We review fees annually and will give reasonable notice of any change.

7. Confidentiality

We treat all client information as confidential and will not disclose it to a third party except: with your consent; to our own professional advisers and insurers; to our professional body or quality reviewers under conditions of confidentiality; to subcontractors and software providers bound by equivalent obligations; or where we are required or permitted to do so by law.

Our obligations of confidentiality continue after an engagement ends. How we handle personal data is described in our Privacy Policy.

8. Anti-money-laundering obligations

As a UK accountancy practice we are subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and the Proceeds of Crime Act 2002. This means we must:

• verify the identity of our clients and, where relevant, their beneficial owners, before acting;
• keep records of those checks for five years after the relationship ends;
• report knowledge or suspicion of money laundering to the National Crime Agency.

We are prohibited by law from telling you that such a report has been made, or from discussing the reasons for it. We may be required to cease acting without being able to explain why. We are not liable for any loss arising from compliance with these obligations.

9. Records and ownership

Your books and records belong to you and will be returned or made available to you on request. Our own working papers, models, templates and internal files remain our property.

We keep engagement files for seven years from the end of the engagement, after which they may be securely destroyed without further notice to you. Where records are held in cloud software licensed to you, access is governed by your agreement with that provider, and you should ensure you retain access if you leave us.

10. Limitation of liability

We aim to provide a high standard of service, and we maintain professional indemnity insurance. The specific limits applying to your engagement, including any financial cap on our liability, are set out in your engagement letter. In general terms:

• our liability is limited to loss arising directly from our negligence or breach of contract;
• we are not liable for loss arising from incomplete, inaccurate or late information provided to us, or from your failure to act on our advice;
• we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings;
• our advice is provided for your use alone and may not be relied upon by any third party without our prior written consent;
• we do not accept liability to any third party to whom our work is disclosed.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

11. Ending the engagement

Either of us may end the engagement by giving written notice in accordance with the notice period in your engagement letter. We may end it immediately where we are required to do so by law or professional obligation, where a conflict of interest arises, where our fees remain unpaid after notice, or where the relationship of trust has broken down.

On termination, fees for work carried out up to that date remain payable. We will co-operate promptly and professionally with an incoming accountant, provide professional clearance, and hand over your records. We do not withhold records in order to secure payment beyond what the law permits.

12. Complaints procedure

We would always rather know about a problem than not. If you are unhappy with any aspect of our service:

1. Speak to your adviser first. Most concerns are resolved in a single conversation.
2. If that does not resolve it, put it in writing to the director at contact@rrhadvisory.net or at our registered office, marked for the attention of the director. Please describe what has gone wrong and what you would like us to do.
3. We will acknowledge your complaint within five working days and give you the name of the person handling it.
4. We will investigate and respond substantively within twenty working days. If we need longer because the matter is complex, we will tell you why and when to expect our response.

If you remain dissatisfied after we have responded, you may be able to refer the matter to our professional body. The relevant body and the process for doing so are identified in your engagement letter.

13. Website terms of use

By accessing this website you accept these terms of use. If you do not accept them, please do not use the site.

We make this website available free of charge and give no guarantee that it will be available uninterrupted or error-free. We may change, suspend or withdraw all or part of it without notice.

You agree not to misuse this website, including by attempting to gain unauthorised access to it, introducing malicious code, or using it in any way that is unlawful or that could damage or impair its operation or availability.

Where this website links to an external site, that link is provided for convenience only. We have no control over the content of external sites and accept no responsibility for them.

14. No advice by website

The content of this website is general information about our services. It is not accounting, tax, financial or legal advice, and it does not take account of your circumstances. You should not act, or refrain from acting, on the basis of anything on this website without obtaining specific advice.

While we take care to ensure the information here is accurate at the time of publication, tax and reporting requirements change frequently. We give no warranty that the content remains current, and we accept no liability for reliance placed on it.

Sending an enquiry through this website, or telephoning or emailing us, does not create a client relationship and does not oblige us to act. Please do not send confidential or sensitive financial information through the enquiry form; we will provide a secure channel once we are in contact.

15. Intellectual property

All content on this website, including text, layout, graphics, the RRH Advisory name and logo, is owned by or licensed to RRH Advisory Limited and protected by intellectual property law. You may view and print pages for your own reference. You may not reproduce, republish or use our content for commercial purposes without our prior written consent.

16. Governing law

These terms, and any engagement between us, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

If any provision is found to be unenforceable, the remaining provisions continue in force. A failure by us to enforce a term is not a waiver of it. These terms do not confer rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

We may update this page from time to time. The version in force is the one published here at the time you use the website, and the date at the top shows when it was last revised.

17. Contacting us